Account Manager

3 days ago


Phoenix, Arizona, United States Chemical Strategies, Inc. Full time
Job SummaryWe are seeking a highly skilled Account Manager to join our team at Chemical Strategies, Inc. As an Account Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and providing exceptional customer service.Key Responsibilities
  • Process customer orders accurately and efficiently, working closely with internal teams to ensure timely fulfillment.
  • Communicate effectively with customers, responding to their inquiries and resolving any issues that may arise.
  • Work collaboratively with the Sales team to identify customer needs and develop solutions to meet those needs.
  • Manage customer data, ensuring its integrity and accuracy, and working with the Sales team to ensure visibility across internal teams.
  • Develop and maintain strong relationships with customers, providing personalized service and ensuring their loyalty and retention.
Requirements
  • Bachelor's degree or equivalent from a four-year college or technical school.
  • 2+ years of experience in Customer Service, Customer Success, or a similar discipline.
  • OR 5+ years of relevant professional experience, with a background in Chemical Distribution being a plus.
  • Experience with Salesforce, SAP, NetSuite, or Chempax, with proficiency in Excel and Microsoft Office Suite.
  • Excellent interpersonal skills, with a passion for collaboration and a strong ability to work in a fast-paced environment.
About UsChemical Strategies, Inc. is an industry-leading chemical distributor, supply management company, and third-party logistics provider. We specialize in providing a full range of chemicals and associated materials in all packages, sizes, and grades. Our customers include private high technology companies in industries that include Aerospace, Defense Contracting, R&D, and Semiconductor manufacturing.
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