Patient Accounts Supervisor

2 days ago

Santa Clara, California, United States County of Santa Clara (CA) Full time
Job Summary">

Serving the County of Santa Clara (CA), we are currently seeking a highly skilled and experienced Patient Accounts Supervisor to join our team. As a key member of our patient accounts clerical unit, you will be responsible for providing lead supervision and guidance to a team of clerical staff performing billing, accounts receivable, and collection activities.

The ideal candidate will possess excellent leadership and communication skills, with the ability to assign, review, and guide the day-to-day work of subordinates. You will also be responsible for planning and revising workloads, training and evaluating employees, and maintaining accurate billing and accounts receivable records.

This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our patient accounts department. If you are a motivated and detail-oriented individual with a passion for delivering exceptional results, we encourage you to apply.

About the Job

As a Patient Accounts Supervisor, you will have the opportunity to develop and implement new procedures, improve workflows, and provide input on policies and procedures. You will also be responsible for maintaining confidentiality and adhering to strict deadlines and quality standards.

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, as well as comprehensive benefits and opportunities for professional growth and development.

If you are a self-motivated and organized individual with excellent communication skills, we encourage you to apply for this challenging and rewarding role.

Responsibilities

* Provides lead supervision in a patient accounts clerical unit performing billing, accounts receivable, or collection related work;
* Screens and distributes incoming work;
* Monitors and maintains work flow, production, and conformance to standards;
* Confers with the supervisor regarding work flow, production, and standards;
* Answers questions pertaining to work procedures or difficult cases;
* Trains and guides new employees;
* Informs and updates employees on new or revised regulations and procedures;
* Identifies and recommends process improvements for area of responsibility;
* Reads and interprets information for insurance eligibility to ensure that a correct payment source is identified for reimbursement;
* Assists the supervisor in assessing the progress of employees;
* Works with peers and supervisor in developing and implementing new or revised clerical procedures;
* Performs the more technically difficult or complicated billing, accounts receivable, or collections work of the unit, including preparing spread sheets on more difficult accounts;
* Compiles weekly/monthly statistical production and work flow reports;
* Attends department meetings for supervisors and leads;
* Acts as liaison and resource person with other units, hospital departments, insurance or program agencies, and county departments relative to the work of the unit;
* May assist the supervisor in interviewing job candidates and provide recommendations;
* May act as liaison between the unit and County Counsel's office on matters involving legal questions;
* May be assigned as a Disaster Service Worker, as required;
* Performs other related duties, as required.

Requirements

* Two (2) years of experience performing clerical billing, accounts receivable, or collection related work in a hospital or health care delivery agency;
* Knowledge of principles and practices of effective communication, group coordination techniques and principles, modern office administrative practices and procedures, standard hospital services and organization, principles and practices of customer service and telephone courtesy, insurance claim procedures common to medical billing, accounts receivable, and collection operations, and medical terminology related thereto;
* Ability to assign, review, and guide the day-to-day work of a clerical staff performing medical billing, accounts receivable, and/or collection activities; plan and revise the workloads and assist the supervisor in planning and revising the workloads; provide day-to-day training and evaluate the work performance of subordinates; operate a ten-key adding machine or calculator; perform moderately difficult arithmetical computations; interview for the purpose of gathering adequate and precise information; compile statistics on work flow and production and write concise summaries; maintain accurate billing and accounts receivable records; type with moderate speed and accuracy; research, explicate, and prepare spread sheets on complex patient accounts; communicate effectively with peers, subordinates, the public, attorneys, managers, and outside agencies; establish and maintain effective working relationships with all levels of medical, professional, administrative and support personnel contacted in the course of work.

Benefits

* Competitive salary range: $65,000 - $85,000 per year;
* Comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off;
* Opportunities for professional growth and development through training and education programs;
* Collaborative and dynamic work environment with a team of dedicated professionals;
* Access to state-of-the-art technology and equipment;
* Recognition and rewards for outstanding performance and contributions to the organization.

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