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Service Coordinator

2 months ago

Brooklyn, New York, United States Home Instead Senior Care Full time

Job Summary:

Home Instead Senior Care is seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in connecting our caregiving workforce with our senior clients, ensuring seamless service delivery and exceptional client satisfaction.

Key Responsibilities:

  • Create and maintain accurate client and caregiver schedules to ensure timely and efficient service delivery.
  • Monitor, mediate, and log all client and caregiver activity utilizing our software system.
  • Follow up with clients and caregivers to resolve any issues or concerns in a timely and professional manner.
  • Enter and maintain accurate client and caregiver records in our software system.
  • Design, test, and implement contingency plans to ensure 100% maintenance of service hours.

Requirements:

  • Two years of related business experience or equivalent experience required.
  • Some college education and a valid driver's license preferred.

About Home Instead Senior Care:

Home Instead Senior Care is a leading provider of in-home care services for seniors and individuals with disabilities. Our mission is to enhance the lives of aging adults and their families by providing compassionate and reliable care.