Sales and Service Manager

2 weeks ago


Chattanooga, Tennessee, United States West Point Optical LLC Full time

Position Overview:

The Store General Manager plays a pivotal role in enhancing sales performance and ensuring a superior customer experience within the retail environment. This individual will lead a dedicated team to deliver outstanding service and maintain high satisfaction levels among both staff and clients.

Key Responsibilities:

  • Enhance store revenue by fostering a customer-centric atmosphere.
  • Meet and exceed sales targets while driving positive financial growth.
  • Effectively manage payroll and profit margins.
  • Develop and mentor team members to provide exceptional customer service.
  • Establish strong partnerships with healthcare professionals to ensure quality service.
  • Implement initiatives to boost service appointments and conversion rates.
  • Recruit, train, and retain top talent within the team.
  • Ensure high levels of customer satisfaction and loyalty.
  • Maintain visual merchandising standards throughout the store.
  • Identify and capitalize on sales opportunities.
  • Execute promotional and marketing strategies.
  • Adhere to operational guidelines and uphold safety standards.

Qualifications:

  • Knowledge of optical products or relevant licensing.
  • Demonstrated success in driving sales growth.
  • Proven ability to train and develop team members.
  • Strong track record of delivering exceptional customer experiences.
  • Experience in retail management or customer service roles.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong organizational abilities.
  • Proficiency in computer systems is preferred.

Education:

A Bachelor's degree or equivalent experience in retail management is required.

The ideal candidate should possess the qualifications outlined above to thrive in this role.



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