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Store Manager

2 months ago

Chattanooga, Tennessee, United States Continental Full time
Job Description

**About Continental**

Continental is a leading provider of high-quality products and exceptional service to commercial trucking fleets. Our Commercial Tire Centers specialize in providing innovative tire solutions, including award-winning Continental and General Tire brand products, as well as a wide array of multi-brand truck tires to address all market segments.

**Job Summary**

The Retail Store Manager is responsible for running a BestDrive retail location. This individual will direct the day-to-day operations of the location, develop strategies to improve customer service, drive sales, increase profitability, and grow the business.

**Key Responsibilities**

  • Oversee daily store operations, supervise employees, and manage inventory
  • Manage all location staff functions to provide exceptional customer service while maintaining the financial integrity of the Company
  • Obtain annual/monthly sales and production objectives to ensure profitability
  • Protect assets within your area of responsibility, including inventory, accounts receivable, trucks, and equipment, with the ultimate goal of reducing operating costs
  • Recruit, train, develop, and motivate employees
  • Learn and work through the existing business operating system for billing of above sales channels
  • Maintain an acceptable profit margin
  • Maintain staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
  • Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting
  • Manage all safety, health, and environmental processes by conducting safety huddles, leading by safety first, and reporting and sending all required paperwork for any injuries and accidents to management
  • Ensure compliance with all local, state, and federal laws
  • Develop successful sales plans to grow profitability
  • Solicit commercial truck tire accounts in the store location and surrounding areas
  • Responsible for the sale of new truck tires, retreads, and services
  • Maintain current accounts with regular sales calls and follow-up to accounts
  • Assist in quarterly inventory while maintaining security of products and control measures
  • Must be available to work rotating shifts, potentially nights and occasional weekends

**Requirements**

  • Must be 21 years or older
  • High School Diploma or equivalent
  • Valid Driver's License in good standing
  • 5+ years' experience in the tire industry
  • 2-5 years' experience managing and leading people and/or projects
  • Excellent written and oral communication skills
  • Basic math skills
  • Attention to detail
  • Multitasking

**Preferred Qualifications**

  • College Degree
  • 7+ years' experience in the tire industry
  • 5+ years' experience managing and leading people
  • 3+ years in retail tire sales
  • TIA Certification
  • Retread tire knowledge
  • Microsoft Office - Intermediate