Current jobs related to Airline Baggage Service Office Representative - Charlotte, North Carolina - Bags

  • Airline Baggage Service Office Representative

    2 weeks ago

    Charlotte, North Carolina, United States Bags Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Baggage Service Office Representative to join our team at Bags, a leading provider of baggage handling services. As a key member of our team, you will be responsible for ensuring that our customers receive exceptional service and support in resolving their baggage claims.Key...

  • Airline Baggage Service Office Representative

    2 weeks ago

    Charlotte, North Carolina, United States Bags Full time

    Job DescriptionAt Bags, we're driven by Our Promise, "Making Every Moment Matter for a World on the Go." As a Baggage Service Office Representative, you'll play a crucial role in ensuring our customers receive exceptional service and support.Key Responsibilities:Process delayed, damaged, and pilfered baggage claims in a timely and efficient manner.Interact...

  • Airline Baggage Handler

    3 weeks ago

    Charlotte, North Carolina, United States SP Plus Corporation Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Airline Baggage Handler to join our team at SP Plus Corporation. As a key member of our airport operations team, you will be responsible for ensuring the smooth handling of baggage for our airline partners.Key ResponsibilitiesVerify passenger boarding passes with their checked bags and move...

  • Duty Manager, Customer Operations

    3 weeks ago

    Charlotte, North Carolina, United States Piedmont Airlines, Inc Full time

    About the RoleWe are seeking a highly motivated and experienced Duty Manager, Customer Operations to join our team at Piedmont Airlines, Inc. This is a key leadership position responsible for overseeing the daily completion of below-the-wing functions for all units, including baggage and cargo handling, cabin maintenance, and operating motorized vehicles and...

  • Office Representative

    1 month ago

    Charlotte, North Carolina, United States ServiceMaster Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Office Representative. As a key member of our team, you will have the opportunity to develop your business leadership skills, industry knowledge, and sales and marketing expertise.ResponsibilitiesEstablish and maintain strong customer relationships,...

  • Customer Service Representative

    4 weeks ago

    Charlotte, North Carolina, United States SpeeDee Oil Change and Auto Service Full time

    Job SummaryThe Customer Service Representative is responsible for providing exceptional customer service and ensuring a positive experience for all customers. This includes greeting and interacting with customers in a friendly and professional manner, explaining services and pricing, and reviewing services performed and billing...

  • Aviation Service Representative

    2 weeks ago

    Charlotte, North Carolina, United States Wilson Air Center Full time

    Job SummaryWilson Air Center is seeking a highly motivated and customer-focused Aviation Concierge to provide exceptional service to our private aviation clients. As a key member of our team, you will be responsible for ensuring a seamless and enjoyable experience for our customers, from arrival to departure.Key Responsibilities:Meet and greet passengers and...

  • Customer Service Representative

    2 months ago

    Charlotte, North Carolina, United States SpeeDee Oil Change and Auto Service Full time

    Job SummaryThe Customer Service Representative is responsible for delivering exceptional customer experiences and ensuring accurate completion of paperwork to track and service customers. This role involves performing various duties as instructed by the Manager or Assistant Manager.Key ResponsibilitiesCustomer Relations / Business Development:Engage with...

  • Front Office Representative

    1 week ago

    Charlotte, North Carolina, United States Micael A Grant - State Farm Agency Full time

    Job Title: Front Office RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Front Office Representative to join our team at Michael Grant – State Farm Agency. As a Front Office Representative, you will be responsible for providing exceptional customer service, establishing customer relationships, and following up with...

  • Customer Service Representative

    2 weeks ago

    Charlotte, North Carolina, United States Echelon Supply and Service Full time

    About the Role:Echelon Supply & Service is seeking a highly motivated and experienced Customer Service Representative to join our business-to-business team. As a key member of our sales team, you will be responsible for assisting the outside sales team in achieving monthly, quarterly, and annual sales and financial goals.Responsibilities:Assist the outside...

  • Customer Service Representative

    2 months ago

    Charlotte, North Carolina, United States SpeeDee Oil Change and Auto Service Full time

    Job SummaryThe Customer Service Representative is responsible for delivering exceptional customer experiences and ensuring accurate completion of paperwork to track and service customers. This role involves performing various duties as instructed by the Manager or Assistant Manager.Key ResponsibilitiesCustomer Relations / Business DevelopmentEngage with...

  • Lavatory and Water Service Technician

    3 weeks ago

    Charlotte, North Carolina, United States ABM Industries Full time

    Job Title: Lav & Water DriverAt ABM Industries, we are seeking a highly skilled and experienced Lav & Water Driver to join our team. As a key member of our operations team, you will be responsible for safely operating and maintaining our fleet of lavatory and water servicing vehicles.Key Responsibilities:Operate and maintain lavatory and water servicing...

  • Flight Training Specialist

    2 months ago

    Charlotte, North Carolina, United States PSA Airlines Full time

    Position OverviewElevate your career with PSA AirlinesAbout PSA AirlinesPSA Airlines, a proud subsidiary of American Airlines, provides exceptional opportunities for advancement and professional growth. We prioritize collaboration, diversity, and inclusivity, aiming to cultivate a secure, respectful, and enjoyable workplace for our over 4,000 team members....

  • Financial Services Representative

    4 weeks ago

    Charlotte, North Carolina, United States Compunnel Full time

    Job DescriptionAs a key member of the Compunnel team, the Finance Representative II will provide exceptional support to the payroll department, ensuring seamless operations and excellent customer service.The ideal candidate will possess strong communication skills, proficiency in Microsoft Office Suite, and experience with Peoplesoft. A high school education...

  • Customer Service Representative

    1 week ago

    Charlotte, North Carolina, United States SpeeDee Oil Change and Auto Service Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and maintaining a clean and organized store...

  • Business Office Representative

    2 weeks ago

    Charlotte, North Carolina, United States Surgery Care Affiliates Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Business Office Representative to join our team at Surgery Care Affiliates. As a key member of our business office, you will be responsible for providing exceptional support to our facility by performing various business office functions, including medical records, credentialing, admissions,...

  • Customer Service Representative

    3 weeks ago

    Charlotte, North Carolina, United States Spring-Green Lawn Care Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Manage large volumes of incoming calls and respond to...

  • Customer Service Representative

    7 days ago

    Charlotte, North Carolina, United States Spring-Green Lawn Care Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our office team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.Key Responsibilities:Manage...

  • Field Service Representative

    2 weeks ago

    Charlotte, North Carolina, United States Reece Ltd. Full time

    Job SummaryWe're seeking a skilled Field Service Representative to join our team at Reece Ltd. As a Field Service Representative, you will be responsible for operating office equipment, providing excellent customer service, and supporting our essential industries that bring clean air and water to everyone.Key ResponsibilitiesOperate office equipment,...

  • Customer Service Representative

    1 week ago

    Charlotte, North Carolina, United States Strategic Staffing Solutions Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Strategic Staffing Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service via phone and email, resolving customer issues in a timely and professional manner,...

Airline Baggage Service Office Representative

2 months ago

Charlotte, North Carolina, United States Bags Full time
Job Summary

We are seeking a highly skilled and customer-focused Baggage Service Office Representative to join our team at Bags. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to airline passengers who have experienced delayed, damaged, or pilfered baggage.

Key Responsibilities
  • Customer Service: Interact with airline passengers in a courteous, efficient, friendly, and professional manner to resolve baggage claims in a timely manner.
  • Baggage Claims Processing: Process delayed, damaged, and pilfered baggage claims in accordance with company policy and procedures.
  • Baggage Tracking: Ensure all baggage file information is complete and accurate in the computerized baggage tracking system.
  • Task Management: Process all baggage tasks in the Task Manager Workflow and forward on-hand bags to the Central Baggage Resolution Office in accordance with prescribed timelines.
  • Baggage Delivery: Arrange baggage delivery with baggage service delivery providers and assist customers with damaged and pilfered bags, lost and found, and loss and/or delay of assistive devices.
  • Refunds and Expenses: Process baggage refunds and interim expenses in accordance with company policy.
  • Regulatory Compliance: Understand and manage work based on DOT guidelines, limits to liability, Contract of Carriage, and company policy.
  • Additional Duties: Perform additional related duties as deemed operationally necessary by baggage service supplier or airline.
Requirements
  • Age and Authorization: Must be at least 18 years of age and authorized to work in the United States.
  • Background and Drug Screen: Must be able to clear a background and drug screen.
  • Lifting and Mobility: Must be able to lift up to 70 lbs consistently throughout the shift and move in a relatively quick manner.
  • Communication Skills: Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers.
  • Training and Compliance: Complete all required training including airport compliance and obtain an airport badge.
  • Experience: Previous 1-2+ years of customer service experience preferred, with airline experience a plus.
Appearance Guidelines

Employees are expected to present a professional business-like image at all times, even when working behind the scenes. This includes wearing clean and well-maintained approved uniforms on shift, and adhering to the following guidelines:

  • Facial Hair: Fully grown in, well-maintained mustache, beard, or goatee is permitted.
  • Tattoos and Body Piercings: No visible tattoos or body piercings are allowed, with any tattoos to be covered by uniform or other means agreed upon by management.
Work Environment

The employee will be required to work in a fast-paced airport environment, interacting with customers and fellow employees on a regular basis. The employee will be required to use hands and fingers to communicate with customers and fellow employees, and to perform various tasks related to baggage claims processing.