Customer Service Representative
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:- Manage large volumes of incoming calls and respond to customer inquiries in a timely and professional manner.
- Identify and assess customer needs to achieve satisfaction and build sustainable relationships.
- Provide accurate and complete data entry to our CRM software.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
We offer a competitive hourly rate of $15.00 - $20.00 per hour and the opportunity to work in a dynamic and growing company. This can be a flexible part-time position or full-time with benefits. Can lead to a full-time Office Manager position for the right person with office management experience.
At Spring-Green Lawn Care, we take our community and environmental responsibilities seriously. We embrace the industry's best practices to provide tailored lawn, pest, and tree service recommendations that meet the specific needs of our customers, while delivering the highest quality of service.
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