Customer Service Leader

4 days ago


Austin, Texas, United States CVS Health Full time
Company Overview:
At CVS Health, we strive to deliver enhanced human-centric healthcare for a rapidly changing world. Our purpose is centered around bringing our heart to every moment of your health.

Salary:
The typical pay range for this role is $18.50 - $35.29 per hour, or approximately $38,488 - $73,454 per year. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

Job Description:
We are seeking a Senior Customer Care Representative to join our team. As a Senior Representative, you will be responsible for handling escalated calls and providing assistance to floor representatives with job knowledge and complex issues. This position requires critical thinking and problem-solving skills. You must be able to calmly and efficiently handle escalated callers and recommend options to resolve customer complaints.

Key Responsibilities:
  • Handle escalated calls and provide assistance to floor representatives
  • Utilize resources in TheSource to locate information
  • Create a positive and supportive work environment for call center representatives

Required Skills and Qualifications:
6+ Months experience as a CVS team lead on Aetna Commercial or experience handling and de-escalating member issues. High School or Equivalent. Associate's Degree or Bachelor's Degree preferred.

Benefits:
We offer a comprehensive benefits package, including medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. We provide a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. Additionally, we offer Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Join Our Team:
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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