Retail Customer Care Leader

3 weeks ago


Austin, Texas, United States Apple Inc. Full time
About the Company

At Apple Inc., we're revolutionizing entire industries with innovative technology and industry-leading environmental efforts. We foster a culture where everyone belongs and is inspired to do their best work.

Job Description

This Sales and Setup Supervisor role will be responsible for leading a team of specialists who provide pre-sales support to Consumer, Education, and Business customers through chat and/or phone contacts. You'll also help customers learn more about our amazing products and services through the Personal Setup program.

Responsibilities
  • Lead a high-performing team towards their goals
  • Monitor and improve customer interactions
  • Drive performance and results through strategic leadership
  • Manage attendance and employee records, HR and administrative duties, and evaluate employee performance

$124,000 - $160,000 per year



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