Multilingual Customer Service Representative

4 days ago

Austin, Texas, United States ViaPlus by VINCI Highways Full time

Job Description:

ViaPlus by VINCI Highways is a global mobility company specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility.

We are committed to technical innovation and promoting a positive mobility experience for all. As a leader in road concessions, operation, and mobility services, we design, finance, build, and operate motorways, bridges, tunnels, urban roads, and mobility services on a network of 4,100 km in 15 countries.

Key Responsibilities:

  • Promote positive customer relations with customers and coworkers.
  • Answer routine and non-routine customer calls daily.
  • Provide customer service to walk-in customers, including accepting payments.
  • Acquire a working knowledge of our database.
  • Communicate effectively with various people across different levels within and outside the organization.
  • Meet established productivity, schedule adherence, and quality standards.
  • Quickly and accurately identify individual needs and take appropriate actions to satisfy them.
  • Provide information about products and services.
  • Maintain customer records by updating account information.
  • Follow communication procedures, guidelines, and policies.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting the best solution, expediting correction, and following up to ensure resolution.
  • Must follow all company rules and procedures.
  • Ability to deal with customers in a courteous, polite, and professional manner at all times.
  • Respond to all web and email customer correspondence.
  • Process incoming customer (CSC) transactions.
  • Respond to customer voicemails.
  • Provide support for the customer service center as needed.

Qualifications:

  • Excellent phone etiquette.
  • Excellent written and verbal communication skills.
  • Excellent attendance and punctuality.
  • Enjoy providing prompt and timely service to clients.
  • Be extremely detail-oriented and efficient, with superior written and verbal communication skills.
  • Must possess strong interpersonal skills.
  • Have compassion and empathy for customer situations and excellent listening skills.
  • Have excellent customer service skills with the ability to build and maintain customer relationships.
  • Be energetic, self-motivated, and quick-thinking.
  • Can work in a team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment.
  • Ability to read and comprehend normal instructions, correspondence, and memos.
  • Must be able to organize and write correspondence and memos in a logical/methodical manner.
  • Ability to effectively present information to customers, clients, and other employees of the organization.
  • Ability to apply common sense understanding to carry out detailed written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • Excellent computer skills, including knowledge of various Microsoft Office programs.
  • Ability to handle difficult customers or situations.
  • Ability to work varied shifts.

Requirements:

  • High school diploma or general education degree (GED).
  • A minimum of one-year customer service experience required.
  • A minimum of six months of call center experience preferred.
  • Bilingual Spanish is required.

Salary Range: $40,000 - $60,000 per year.

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