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Selling and Support Leader

2 months ago

Montana, United States Macy's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Selling and Support Leader. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through promotional and Omni selling initiatives.

Key Responsibilities
  • Advocate for the customer and provide fast feedback on how to make every customer experience outstanding
  • Lead colleagues in the execution and completion of assigned tasks, ensuring high-levels of customer service through problem-solving and customer-focused resolutions
  • Enhance the in-store customer experience by promoting our mobile app and merchandise standards
  • Meet with People Leaders throughout the day to plan and monitor total store activities, providing continuous feedback that drives a positive customer experience and improves our processes
  • Perform store opening and closing procedures, including accessing alarm systems and settling registers
  • Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders
Requirements
  • Focused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion, and respect
  • Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality
  • Proficient in communicating effectively with customers and providing clear direction to colleagues
  • Self-starter in adapting quickly to changing customer expectations and needs
  • Resourceful and able to adapt quickly to changing priorities and deadlines
  • 1-2 years of direct retail experience preferred
  • High school diploma or equivalent
Benefits

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.