Sales and Support Captain

1 month ago


Montana, United States Macy's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Selling and Support Captain. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales growth, and promoting a positive store environment.

Key Responsibilities
  • Provide fast and friendly service to customers, ensuring a positive shopping experience
  • Drive sales growth through promotional and Omni selling initiatives
  • Lead colleagues in the execution and completion of assigned tasks
  • Role model and provide feedback on how to make every customer experience outstanding
  • Meet with People Leaders throughout the day to plan and monitor total store activities
  • Provide continuous feedback that drives a positive customer experience and improves our processes
Requirements
  • Focused on upholding Macy's dedication to diversity, inclusion, and respect
  • Flexible availability, including days, evenings, weekends, and holidays
  • Proficient in communicating effectively with customers and providing clear direction to colleagues
  • Self-starter in adapting quickly to changing customer expectations and needs
  • Resourceful and able to adapt quickly to changing priorities and deadlines
What We Offer
  • An inclusive and challenging work environment
  • Empowerment to perform impactful work with tangible results
  • Coverage across medical, dental, vision, and retirement
  • Employee Assistance Program (mental health and financial literacy resources)
  • Fully-funded education benefits may include 100% of tuition, books, and fees
  • Merchandise discounts
  • Colleague Resource Groups (CRGs), give-back/volunteer opportunities
About Macy's

Macy's is a leading retail company committed to creating exciting and memorable experiences for every customer. We offer a range of opportunities in sales, merchandise, operations, customer service, warehouse, marketing, and more. Join our team and bring your creativity, energy, and ideas to make a difference to your colleagues and customers.



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