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Operations Manager

2 months ago

Grand Rapids, Michigan, United States CVS Health Full time
Job Summary

The Operations Manager is a key member of the Store Management team at CVS Health, responsible for driving store execution and performance while building consumer loyalty through excellent customer service. This role requires strong leadership skills, initiative, and the ability to lead by example.

Key Responsibilities
  • Store Leadership: Maintain an engaged and productive store team through strong leadership and supervision.
  • Sales and Inventory Management: Support the Store Manager in the total leadership and strategic operation of the store, including sales and inventory management.
  • Employee Development: Supervise, assign, and direct activities of the store's crew, and provide training and development opportunities to ensure employee growth and success.
  • Customer Service: Assist customers with their questions, problems, and complaints, and promote CVS customer service culture.
Requirements
  • Leadership and Supervision: Proven ability to lead and supervise a team, with a focus on employee development and engagement.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with store crew and supervisors.
  • Analytical and Problem-Solving Skills: Advanced analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Customer Service: Strong customer service skills, with a focus on providing excellent service to customers.
Preferred Qualifications
  • Experience: Experience as a retail manager or supervisor, with a focus on customer service and sales.
  • Education: High school diploma or equivalent preferred, but not required.