Director of Service Operations

4 days ago

Richardson, Texas, United States L&S Mechanical Full time
About L&S Mechanical

L&S Mechanical is a leading provider of new home construction services in the plumbing industry, with a strong presence in Texas. With over 30 years of experience, we have established ourselves as a premier contractor in the region.

Job Summary

We are seeking a highly skilled and experienced Director of Service to lead our service operations across the state. As a key member of our leadership team, you will be responsible for supervising a team of trade and customer service managers, and working closely with other division heads to drive data-informed practices and improve the quality and efficiency of our service operations.

Key Responsibilities

  • Supervise and support the growth of trade and customer service managers
  • Oversee all operations of our service department, including plumbing, electrical, and HVAC services
  • Use data-informed practices to improve quality, efficiency, and delivery of services, and coach service managers in the application of similar practices
  • Review and improve all procedures and processes for the service department
  • Collaborate with other division heads to analyze patterns and trends, and apply data-informed practices to improve services across the state
  • Manage high-level escalation issues and ensure uniformity of best practices

Requirements

  • Associate degree or higher preferred, but not required
  • At least 5 years of leadership experience in the home services industry
  • Strong interpersonal skills, ability to maintain relationships and grow people
  • Strong written and verbal communication skills
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced, high-stress environment and comfortable with conflict
  • Willingness to travel across the state of Texas
  • Advanced skills with software related to home services and MSOffice products
  • Demonstrated ability to act with integrity and professionalism

What We Offer

L&S Mechanical offers a competitive salary and benefits package, as well as opportunities for growth and professional development. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.

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