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Patient Services Director
2 months ago
Aramark Refreshment Services, Inc. is seeking a Patient Services Manager to support the Patient Services Operation in the Food & Nutrition Department. The ideal candidate will develop and execute dining solutions to meet patient and customer needs and tastes.
Key Responsibilities- Manage patient food service activities, ensuring compliance with established standards.
- Lead patient service staff to ensure meals are properly prepared and delivered to patients.
- Conduct rounds on patients/departments to ensure high-quality service.
- Oversee the diet office and the service ambassador program.
- Record safety and sanitation compliance.
- Supervise tray line operation and/or the room service program.
- Leverage Aramark's coaching model to engage and develop team members to their fullest potential.
- Reward and recognize employees for outstanding performance.
- Ensure individual and team performance meets objectives and client expectations.
- Plan and lead daily team briefings to discuss goals and progress.
- Ensure safety and sanitation standards in all operations.
- Maintain effective client and customer rapport for mutually beneficial business relationships.
- Identify client needs and communicate operational progress.
- Demonstrate excellent customer service using Aramark's standard service model.
- Assist with the completion and maintenance of financial statements relevant to the department.
- Deliver client and company financial targets.
- Adopt all Aramark processes and systems, understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins.
- Create value through efficient operations, appropriate cost controls, and profit management.
- Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
- Ensure entire team is trained and able to execute.
- Supervise team regarding production, quality, and control.
- Maintain a safe and healthy environment for clients, customers, and employees.
- Comply with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and wage and hour.
Aramark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
