Customer Experience Associate

6 days ago


Vail, Colorado, United States IncredibleBank Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. This role will be responsible for providing exceptional customer service and support to our customers in our Eagle River, WI branch location.

Key Responsibilities
  • Proactively greet customers at the door and establish a positive interaction.
  • Act as a customer ambassador for the bank and provide a high-quality customer experience.
  • Gain a basic understanding of bank products and services and identify opportunities to connect customers with banking partners.
  • Utilize banking software and systems to assist customers with their banking needs.
  • Maintain cash levels within the drawer with minimal errors or variances.
  • Complete debit card maintenance and reorders as needed.
  • Understand and effectively demonstrate the use of mobile app technology to assist customers with their digital banking needs.
Requirements
  • High school diploma or general education degree (GED) preferred.
  • Customer service, cash handling, and/or retail experience desired.
About Our Benefits and Compensation

We offer a competitive compensation package and a comprehensive benefits program, including over 30 days off per calendar year. Our employees are our greatest asset, and we strive to show our appreciation through top-tier benefits and competitive compensation.

About IncredibleBank

IncredibleBank is a $1.9 billion-asset institution with 16 brick-and-mortar locations across the country. We are committed to providing the best, simplest way for our customers to do their banking, while also making a positive impact in our communities.



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