IT Support Specialist for Nonprofit Organization

4 weeks ago


Los Angeles, California, United States Pace Full time

About the Role:

Pace is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical assistance to our staff, troubleshoot issues, and ensure the smooth operation of our IT systems.

Key Responsibilities:

  • Provide level one end-user technical support for hardware, peripherals, mobile devices, and phones.
  • Troubleshoot all technology-related issues and escalate when necessary.
  • Monitor IT dashboard, email spam filter, and log incident tickets.
  • Collaborate with the IT security and server contractor to resolve issues.
  • Perform imaging of new computers, follow e-waste procedures, and travel to local Pace offices and locations.
  • Assist with hardware pricing, update technical documentation, and present IT resources to staff.

Requirements:

  • Proficient in Windows and macOS environments with strong software and hardware troubleshooting skills.
  • Experience with Active Directory administration, email client issues, DFS connection troubleshooting, and computer provisioning.
  • Knowledge of iOS and Android OS, Exchange Online, and Windows services environment experience.
  • Ability to work well under pressure, handle multiple tasks, and deadlines.
  • Strong communication skills and a service-oriented attitude.

What We Offer:

Pace offers a competitive salary, excellent benefits, and a dynamic work environment. If you are passionate about IT and committed to delivering exceptional service, we encourage you to apply.



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