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IT Consultant I SSD

2 months ago

Pasadena, California, United States Kaiser Permanente Full time
Job Summary:

This individual contributor is primarily responsible for serving as a liaison between users and IT, defining business processes, and participating as a technical contributor on project teams.

Key Responsibilities:
  • Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
  • Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
  • Develops requirements for process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
  • Develops an understanding of and executes requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) within designated business domain.
  • Assists in the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.
  • Supports the evolution of applications, systems, and/or processes to a desired future state by building and leveraging an up-to-date understanding of how current processes impact business operations for assigned domain(s).
  • Maps current state against future state processes.
  • Identifies the impact of requirements on upstream and downstream solution components.
  • Provides recommendations to team or department leadership on how to integrate requirements with current systems and business processes for assigned domain(s).
  • Identifies value gaps and opportunities for process enhancements or efficiencies.
  • Supports solution design by researching how to help translate requirements into workable business solutions.
  • Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.
  • Supports the evaluation of third-party vendors as directed.
  • Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.
  • Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across assigned business domain(s).
Requirements:
  • Bachelor's degree in Business Administration, Computer Science, CIS, or related field and minimum three (3) years of experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
Preferred Qualifications:
  • Two (2) years of experience working for an IT organization
  • One (1) year of experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.
  • Two (2) years of experience working for a healthcare organization
  • One (1) year of experience in workflow analysis, including the use of modeling software (e.g., Visio).
  • Two (2) years of experience working on project or technical teams.
  • One (1) year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above)