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Customer Service Representative

2 months ago


Ann Arbor, Michigan, United States Susan Rosales - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional customer service, and promoting our insurance and financial products.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, responding to their inquiries and providing prompt and accurate service.
  • Product Promotion: Use a customer-focused approach to educate customers about our insurance options and promote our products and services.
  • Lead Generation: Develop leads, schedule appointments, and identify customer needs to market appropriate products and services.
  • Communication: Provide excellent written and verbal communication skills to effectively communicate with customers and team members.
Requirements
  • Sales Experience: Previous sales experience, preferably in outside sales or inside sales, retail sales, or telemarketing.
  • Communication Skills: Excellent written, verbal, and listening communication skills.
  • Self-Motivation: Self-motivated and enthusiastic about the role insurance and financial products play in helping people manage risks and achieve their goals.
  • License Requirements: Ability to obtain a Property and Casualty license and a Life and Health license.
  • Availability: Availability to work a flexible schedule, including evenings and weekends.
About Our Agency

Susan Rosales - State Farm Agent is a growth-oriented agency with a team of highly motivated individuals. We take pride in mentoring our team members and preparing them for successful careers. Our agency has received awards, including the Ambassador Travel and Legion of Honor, and we have 20+ years of combined insurance experience.

We are an established agency with a strong reputation in the community. Our team is dedicated to providing exceptional customer service and promoting our insurance and financial products. If you are a motivated and customer-focused individual who is looking for a career opportunity, we encourage you to apply.