Quality Improvement Manager

6 days ago


Seattle, Washington, United States Neighborcare Health Full time
Job Title: Quality Improvement Manager

At Neighborcare Health, we are seeking a highly skilled Quality Improvement Manager to lead our team in advancing value-based payment and population health priorities. As a key member of our organization, you will be responsible for coordinating and executing quality improvement activities across the organization.

Key Responsibilities:
  • Manage a team of Quality Improvement Specialists to support quality priorities
  • Oversee and monitor Managed Care Organization (MCO) data management, including performance tracking across contracts
  • Manage grant and sponsored partnership programs tied to quality improvement priorities
  • Coordinate and perform quality improvement activities for quality improvement initiatives set forth by the Director of Quality and Patient Engagement (DQPE) and Chief Health Officer (CHO)
  • Conduct ongoing analysis of data to assess gaps in and barriers to patient care, and identify action plans and opportunities to implement evidence-based protocols
  • Manage and complete certification program reporting
  • Coordinate program/clinic-based quality improvement performance tracking and facilitate quality improvement-related process redesign centrally and within clinics
  • Develop care team training materials and lead or coordinate trainings as appropriate to meet quality improvement needs of the organization
Requirements:
  • Strong analytical and systemic thinking skills, with ability to synthesize information from multiple data sources to develop recommendations
  • Familiarity with HEDIS data sets, HRSA UDS, and population health principles
  • Expertise with continuous quality improvement, process mapping, root cause analysis, and developing standard workflows
  • Strong proficiency in quality improvement principles, such as Model for Improvement, PDSA, and/or Lean, etc.
  • Proficiency in Project Management
  • Comprehension of value-based care and population health concepts, and experience in Medicaid/Medicare Managed Care
  • Ability to provide training and education to staff at all levels
  • Well-developed written and oral communication skills, including facilitating conversations and presenting
  • Knowledge of ambulatory electronic health records, preferably with Epic
  • Utilization of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint)
  • Proficient in using advanced Excel features such as pivot tables, complex formulas, and data visualization tools (charts/graphs)
  • Strong organizational skills to prioritize multiple tasks and projects under tight deadlines
  • Ability to effectively utilize or quickly learn various population health and clinical data report platforms, as well as comfort managing large datasets
Preferred Qualifications:
  • Experience in Federally Qualified Health Center (FQHC) or Community Health environments
  • Lean or Six Sigma experience
Our Mission:

The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About Us:

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia. Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve.



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