IT Support Specialist

Salary: $50, $77,321.00 Annually

Location: Dauphin County, PA

Job Type: Civil Service Permanent Part-Time

Department: Liquor Control Board

Division: LC Serv and Supp Div

Job Overview

Are you a skilled problem solver with a passion for information technology? The Pennsylvania Liquor Control Board (PLCB) offers a rewarding opportunity for an Information Technology Technician within the Services and Support Division. This role is essential in providing internal customer assistance as part of the PLCB Help Desk Team, which supports a significant organization generating substantial revenue through numerous retail locations and distribution centers across the Commonwealth.

Key Responsibilities

The PLCB Help Desk serves a diverse client base, including over 2,000 PCs and more than 1,200 Point of Sale (POS) systems. You will collaborate within a team framework in Information Technology Services (ITS) and work closely with other divisions to ensure compliance with procedural standards.

This position involves first-level technical support, addressing established troubleshooting protocols and common issues. Responsibilities include managing incoming calls from the public and retail locations, documenting all client interactions for effective tracking, and escalating more complex inquiries to higher support tiers as necessary.

Work Schedule and Additional Information:

• Full-time employment
• Standard work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch break.
• Telework: Opportunities for full-time remote work may be available, with occasional office visits as operational needs require.
• Salary: Initial salary may be fixed and non-negotiable.
• Further communication regarding this position will be conducted via email.

Qualifications

Minimum Experience and Training Requirements:

• One year of experience as an IT Help Desk Technician; or
• An associate degree in an IT-related field; or
• Two years of experience in IT support services, including hardware and software management; or
• One year of relevant experience combined with a one-year apprenticeship in IT technical support; or
• An equivalent combination of experience and training.

Other Requirements:

• Must meet Pennsylvania residency requirements.
• Ability to perform essential job functions is required.

Legal Requirements:

• Successful completion of a background investigation is mandatory.

Application Process:

• Applications must be submitted by the closing date. Late submissions will not be accepted.
• Documentation supporting eligibility must be included in the application.

Veterans:

• Preference is given to qualified veterans for many state and local government positions.

Equal Opportunity Employer:
The Commonwealth is committed to a diverse workforce and does not discriminate based on race, color, religion, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, disability, or any other protected categories. All qualified candidates are encouraged to apply.

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