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IT Support Specialist
2 months ago
Location: Dauphin County, PA
Job Type: Civil Service Permanent Part-Time
Department: Liquor Control Board
Division: LC Serv and Supp Div
Job Overview
Are you an adept problem solver with a passion for information technology? The Pennsylvania Liquor Control Board (PLCB) is seeking a dedicated Information Technology Technician within the Services and Support Division. This role is pivotal in delivering internal customer assistance as part of the PLCB Help Desk Team, which supports an organization with significant wine and liquor sales across various retail outlets and distribution centers.
Key Responsibilities
The PLCB Help Desk caters to a diverse client base, managing over 2,000 PCs, 1,200 Point of Sale (POS) systems, and a range of networking equipment. You will collaborate within a team environment in Information Technology Services (ITS) and work closely with other divisions to ensure compliance with procedural standards.
This position serves as the first line of technical support, addressing issues through established troubleshooting protocols. Responsibilities include:
- Handling incoming calls from clients and stores, documenting all interactions for tracking purposes.
- Escalating complex issues to higher-level support when necessary.
- Engaging in problem-solving to resolve common technical challenges.
Work Schedule and Additional Information:
- Full-time employment with a structured work schedule.
- Opportunity for telework, contingent upon operational needs.
- Salary may be non-negotiable in certain instances.
Qualifications
To qualify for this position, candidates must meet the following criteria:
- One year of experience as an IT Help Desk Technician or equivalent.
- An associate degree in an IT-related field, or comparable experience in IT support services.
- Ability to fulfill essential job functions and meet residency requirements.
Application Process
Resumes and cover letters will not be reviewed; eligibility will be determined based on the application details provided. Ensure that all relevant experience and education are clearly documented in your application.
The Commonwealth is an equal employment opportunity employer and values diversity in its workforce. All qualified candidates are encouraged to apply.
