Patient Experience Liaison

4 weeks ago


Watertown, Massachusetts, United States Boston Children's Hospital Full time

Patient Experience Representative Job Summary

Boston Children's Hospital is seeking a skilled Patient Experience Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities:

  • Patient Encounter Management:
    • Provide positive and effective customer service to support unit operations
    • Collaborate with referring providers and practices
    • Obtain required authorizations to compile patient and staff schedules
    • Schedule patients and support the patient encounter
  • Check In / Check Out:
    • Greet and direct patients, families, and visitors
    • Monitor daily schedule and coordinate flow with clinicians/supervisor
    • Reconcile payments and prepare deposits, providing record of transactions in Hospital systems
    • Facilitate and direct communication with Financial Counseling
  • Administrative:
    • Record and forward messages, triage calls for urgent information or services, initiate calls for emergency services
    • Provide routine clerical support as needed

Requirements:

  • A high school level of education, Bachelor's Degree preferred
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies

Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes. Experience the benefits of passion and teamwork.



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