Patient Care Coordinator Part Time

4 weeks ago


Watertown, Massachusetts, United States BJ's Wholesale Club Full time
Job Summary

Patient Care Coordinators play a vital role in delivering exceptional patient care experiences through efficient and comprehensive tele-optometry exams. They must be passionate about delivering outstanding patient care and assisting the team in growing the number of exams delivered.

Key Responsibilities
  • Assist in scheduling eye exam appointments and entering patient information and history into systems in accordance with provided HIPAA training.
  • Obtain patient medical history, conduct eye health tests, and facilitate interaction between patients, technicians, and doctors via live video conferencing.
  • Communicate doctor recommendations to opticians and work in partnership with optical team members to facilitate exam bookings and eyewear sales.
  • Match eyewear solutions to patient needs and transition patients from exam to product selection.
  • Deliver sales and metric goals by educating patients on the benefits of available products and recommending those that will improve their visual needs.
Requirements
  • High school diploma, college degree, and/or big box wholesale, retail, optical, and/or medical experience.
  • Experience delivering outstanding customer service in a retail, restaurant, optical, or medical environment.
  • Strong verbal communication skills and engaging personality to communicate with a diverse patient base.
  • Knowledge of optical products and business practices preferred, but not required.
Work Environment

Patient Care Coordinators will work in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. They may be required to occasionally position themselves to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.

BJ's Wholesale Club is an equal opportunity employer and welcomes applications from diverse candidates. We offer a collaborative and inclusive environment where all team members can learn, grow, and be their authentic selves.



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