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Assistant Operations Director

4 weeks ago

Cheyenne, Wyoming, United States Balfour Beatty Investments & Communities Full time
About the Role

This position is responsible for supporting the Operations Director and site team in achieving exceptional living, customer service, and financial performance metrics. In the absence of the Operations Director, the incumbent will perform their duties.

Key Responsibilities
  • Responsible for achieving budgeted occupancy, implementing marketing strategies, and preparing market reports.
  • Oversee leasing/prospect management in accordance with the company's Exceptional Living policy and management of fair market rent leases.
  • Responsible for Purchase Order Review, Invoice Processing, and related vendor communications.
  • Assists Residential Operations Director with monthly/quarterly/annual financial reports.
  • Oversees rent and delinquency collections, including renewals, setting fair market rent, and appropriate resident notices.
  • Manages MAC Allotments and Yardi database to ensure correct financial information for each resident.
  • Completes Move-In and Move-Out Deposit Accounting and posting of related charges as required.
  • Maintains knowledge of legal documents and company policies and procedures.
  • Ensures the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions with both employees and residents.
  • Monitors Customer Service Scores and implements action plans to resolve reported issues.
  • Daily engagement with Facilities Management team to provide support and collaborate on resident issues and develop solutions.
  • Provides assistance and feedback when developing scopes of work based on resident and property needs.
  • Reviews team member work performance for accurate and timely completion.
  • Maintains knowledge of legal documents and company policies and procedures and ensures team compliance.
  • Confirms property inspections are completed on a regular basis to identify any deficiencies or issues that need to be addressed.
  • Oversees pre-inspections on move-ins to ensure homes are ready for occupancy, as well as move-out inspections using company software.
  • Manages and conducts on-site audits in software system to ensure compliance with company policy.
  • Participates in the interviewing, hiring, and onboarding of new team members.
  • Trains team on policies and procedures, ensuring accountability and coaching for success.
  • Maintains promotion pipeline and develops team members to achieve professional growth and goals.
  • Reviews team member work performance for accurate and timely completion.
Requirements
  • High School diploma or GED required. Associate's or Bachelor's degree is preferred.
  • Minimum of two (2) years of experience in property management, hospitality/resort industry, leasing operations, or another customer service-oriented environment.
  • Strong people management and leadership skills.
  • Solid interpersonal, customer relations, and communication skills.
  • Experience in Microsoft Office - Outlook, Word, Excel.
  • Possession of a valid state-issued Driver's License and safe driving record are required.
About Balfour Beatty Communities

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.

We are an Equal Opportunity Employer, including people with disabilities and veterans.