Administrative Assistant

3 days ago

Wellesley, Massachusetts, United States One Medical Full time
About Us

One Medical is a primary care solution that's challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks.

Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for the past fifteen years. In February 2023, we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional healthcare to more consumers, employers, care team members, and health networks to achieve better health outcomes.

The Opportunity

As a Flex Administrative Assistant (known internally as Flex Member Support Specialist), you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience.

You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in-office providers. Our Flex Member Support Specialists support multiple offices in a Market. You are a strong team player and use your innovative problem-solving skills to tackle various tasks and challenges.

You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity.

You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates.

What You'll Likely Work On
  • Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary.
  • All front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service-level expectations, etc.
  • Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, etc.
  • Master our technology suite, including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work.
  • Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization.
What You'll Need
  • At least 1 year of experience in high-touch customer or patient-facing roles.
  • Strong written and verbal communication skills.
  • Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously.

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