Customer Service

7 days ago


Étreux, Hauts-de-France, United States Children's Hospital Boston Full time

We are looking for a highly motivated Customer Service & Billing Expert to join our Shared Service Center. As a key member of our team, you will be responsible for resolving complex patient and guarantor concerns related to billing and financial assistance. Your expertise will enable patients to navigate the healthcare system and make informed decisions about their care.

Key Responsibilities:

  • Resolve issues related to patient and guarantor billing inquiries, payer denials, and secondary billing
  • Analyze and develop solutions to recurring billing trends and issues encountered through guarantor/patient contact
  • Provide positive and effective customer service to support departmental and hospital operations
  • Act as subject matter expert for management and department lead on routine and complex billing practices and procedures

Requirements:

  • High school diploma/GED and 4 years of experience in patient collections or a related field
  • Ability to analyze problems and find effective solutions with minimal guidance
  • Strong communication and interpersonal skills to provide positive customer service

The estimated salary for this position is $50,000 - $70,000 per year, depending on experience. Boston Children's Hospital offers a comprehensive benefits package, including health insurance, retirement savings plan, and tuition reimbursement.



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