Technical Field Specialist

1 month ago

Atlanta, Georgia, United States Peak Technologies Full time
About the Role

We are seeking an experienced Technical Field Specialist to join our team as a Field Service Technician / Customer Service Engineer (CSE). This is a unique opportunity to work with cutting-edge technology and provide exceptional service to our clients.

Key Responsibilities:
  • Provide timely and effective service and support for Peak Technologies' supported equipment, including installations, repair, preventative maintenance, calibration, and sales support.
  • Maintain an organized and proactive system of territory management, utilizing current management reports and data provided.
  • Demonstrate the ability to develop contingency and effective support plans for necessary guidance from senior peers.
  • Continually evaluate and implement efficiency improvements in territory operation.
  • Promote and maintain high customer satisfaction levels and consistently achieve results across all key areas of the business with little supervision or direction.
Requirements:
  • Near-expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
  • Associate degree required and/or 5-plus years of equivalent work experience in field service, IT, or a similar industry.
  • Certification in information technology, process improvement, or similar disciplines is desired.
  • Operates within division or department policy guidelines using independent judgment in achieving assigned objectives.
  • Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Escalates issues discovered while performing required tasks to minimize customer disruptions.
  • Prioritizes and handles multiple tasks simultaneously.
  • Strong computer skills and phone application skills using Microsoft Windows-based programs are required.
  • Self-starter and motivated to perform effectively during times of high demand.
  • Ability to work from home with minimal supervision or guidance.
  • Must have a valid driver's license and maintain a safe driving record.
  • Must be able to lift 50 lbs without limitations or constraints.
  • Be able to travel throughout the country.
  • Be able to perform in high-pressure environments.
Salary and Benefits:

The estimated salary for this position is $25 per hour plus benefits. As a member of our team, you will receive a comprehensive compensation package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off.

About Peak Technologies

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Our team is dedicated to providing exceptional service and support to our clients, and we are looking for talented individuals who share our commitment to excellence.

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