Field Services Support Specialist
9 hours ago
Job Overview
RaceTrac is seeking a highly skilled Field Services Support Specialist to provide maintenance support to store operations and ensure exceptional customer service to all field personnel. The ideal candidate will have experience in a service industry or related field and possess excellent communication and problem-solving skills.
Responsibilities:
- Provide maintenance support to store operations, ensuring seamless day-to-day operations and high-quality customer service.
- Perform basic call taking and troubleshooting functions, following up on open service complaints and ensuring timely resolutions for vendor-related issues.
- Foster effective communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.
- Maintain knowledge of government and organizational requirements, policies, and regulations, ensuring compliance and adherence.
Qualifications:
- Flexibility to work 24/7, including weekends and holidays.
- 1+ year of experience in a service industry or related field, with a strong background in maintenance support or customer service.
- Knowledge of Microsoft Office Suite and proficiency in using various software applications.
- C-Store or retail experience preferred.
- Knowledge of PC, network, hardware, and software installation and configuration an asset.
Salary Information
The estimated annual salary for this position is $60,000 - $80,000, depending on experience and qualifications.
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