Airport Guest Service Agent
5 days ago
Job Summary
Hawaiian Airlines is seeking a skilled Airport Guest Service Agent to provide exceptional customer service and create a memorable experience for our guests. As a key member of our team, you will be responsible for ensuring that our guests receive a warm and welcoming experience at the ticket counter and gate.
Key Responsibilities
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Work collaboratively with other team members to ensure seamless operations and efficient guest flow.
- Maintain a high level of knowledge about our airline's products and services, as well as local attractions and activities.
- Assist guests with check-in, baggage handling, and other travel-related tasks.
- Participate in ongoing training and development to stay up-to-date on industry trends and best practices.
Requirements
- Legally authorized to work in the United States.
- Minimum 18 years old.
- Possess at least a high school diploma or equivalent education.
- Valid driver's license issued in the United States.
- Ability to lift up to 70 lbs. when checking in guests' bags.
- Ability to accept any work shift awarded.
- Ability to complete pre-employment drug test and random drug testing.
- Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements.
- No visible body art.
- Must provide proof of full COVID-19 vaccination by date of training.
Preferred Qualifications
- Airline experience.
- Customer service experience in the hospitality industry.
About Hawaiian Airlines
Hawaiian Airlines is a leading airline in the Pacific, known for its commitment to customer service and safety. We offer a range of benefits, including competitive pay, comprehensive health insurance, and opportunities for professional growth and development.
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