Tax Operations Manager

1 day ago


Port Charlotte, Florida, United States Jackson Hewitt - 3514 Full time
Job Overview

At Jackson Hewitt, we're committed to helping hardworking Americans get the most out of their tax returns. As a Multi-Store Manager, you'll play a critical role in driving the success of our tax preparation services in multiple locations.

Key Responsibilities
  • Lead recruiting efforts and manage the interviewing process for seasonal employees in assigned areas.
  • Monitor associate performance to ensure adherence to quality standards, deadlines, and proper procedures.
  • Review and approve work schedules and timecard approvals, monitor time tracker during all shifts, and work with Human Resources on employee relations issues or complaints.
  • Ensure all assigned locations meet company standards, including office setup, technology, and facilities maintenance.
  • Provide employees with guidance in handling difficult problems or resolving escalated complaints.
  • Monitor GL & P&L performance and hold/void/rejects, discount reports, and productivity reports for assigned store groups.
Requirements
  • High School Diploma/GED or equivalent related business experience.
  • Course of study in management or tax preparation and/or accounting preferred.
  • Two years previous management or supervisory experience required.
  • Proficiency with computer software applications, including email, internet browser, Word, Excel, and accounting or tax preparation software.
  • Previous tax preparation experience and a PTIN (Preparer Tax Identification Number) preferred.


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