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Commercial Account Representative

2 months ago

Middletown, Pennsylvania, United States TruGreen Full time
Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work"

Responsibilities
  • Handles all aspects of commercial customer accounts through telephone calls and correspondence.
  • Maintains accurate and timely customer database entries.
  • Answers inquiries, resolves problems, promotes and sells products/services to commercial customers.
  • Provides first-line administrative support and coordination of commercial account activities for Business Development Reps.
  • Creates and reviews commercial service agreements to ensure customer satisfaction.
  • Follows up with commercial customers during renewal periods to ensure continued service.
  • Facilitates commercial growth through outbound calls to customers and prospects.
  • Contacts customers regarding outstanding balances on commercial accounts to achieve branch and company receivable objectives.
  • Develops and maintains effective customer relationships with assigned commercial accounts.
  • Handles day-to-day account activities for commercial customers, including up-selling and soliciting new customers.
  • Acts as a liaison between the branch and the customer to achieve the highest level of customer satisfaction.
Requirements
  • High school diploma/GED required; Associate's degree preferred.
  • 2-3 years of customer service experience required.
  • Experience resolving escalated customer service issues required.
  • Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) required.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to sit, stand, and walk.
  • Regularly required to use hands and arms to handle, feel, or reach.
  • Regularly required to speak and hear.
  • Regularly required to use close vision abilities.
  • Occasionally required to lift or move up to 25 lbs.
  • Occasionally required to stoop, kneel, crouch, or crawl.

Noise level: Low to moderate. Adverse Conditions: Minimal.

Ability to speak, read, and write fluently in English is required. You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce.

This position offers a competitive salary range of $31, $60,138.00, based on qualifications, experience, and other considerations permitted by law. Benefits include Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.