Production Manager

4 weeks ago


Hamilton, Virginia, United States CarMax Full time
Job Summary

CarMax is seeking a highly skilled Technician Production Manager to join our team. As a key member of our production team, you will be responsible for ensuring that all positions are properly staffed, controlling the flow of vehicles through the reconditioning process, and achieving daily and weekly production targets in the mechanical work zone.

Key Responsibilities
  • Ensure that all positions are properly staffed at all times
  • Control the flow of vehicles through the reconditioning process by proper distribution of CQI/VQI starts, parts return cars, and recheck vehicles
  • Achieve daily and weekly production targets in mechanical work zone
  • Maintain Tech billed hours per CQI/VQI at or below CarMax standards
  • Oversee the Big Approval Process for mechanical inspection and manage vehicle priority through the use of the ERO system
  • Partner with other functional areas and managers as needed to collaborate on questions regarding vehicle quality and potential kicks
  • Participate and ensure compliance of all CarMax training and process initiatives
  • Perform all Asset Protection and EH&S responsibilities expected in the role
  • Ensure positive associate engagement through consistent use of the Associate Care and Communication (AC&C) tools, such as round tables, one-on-ones, and Compass Engagement Meetings
  • Manage associate at the individual level by using Managing to the Individual (MTI) and through the consistent use of the performance management tools to include performing consistent feedback, observations, file reviews, IDPS, APRs, and performance management
  • Drive team and store performance by maintaining comeback standards and QPI goals at or below company targets
  • Drive team and store performance in maintaining all department metric goals
Requirements
  • Ability to read, interpret, and transcribe data in order to maintain accurate records
  • Ability to complete CarMax provided training in all areas of the production process
  • Ability to multi-task in a high energy, fast-paced work environment
  • Ability to speak, listen, and write effectively in dealing with customers and associates across departments
  • 1 year of experience as a Manager or Automotive Technician preferred
  • Basic computer skills
Working Conditions

May require walking or standing for an extended period of time. Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions. Rotating schedule with shifts that will include nights, weekends, holidays, and 12-hour days. Occasional travel for meetings, training, and special assignments.

Adheres to all CarMax Policies, including but not limited to, Asset Protection, EH&S, and Standards of Professional Appearance.



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