Customer Service Representative
2 weeks ago
Essence of Position: To provide exceptional customer service by actively engaging guests, ensuring they receive unparalleled hospitality and professional service.
Shared Expectations: Creating a welcoming atmosphere for everyone, embracing Yoke's Core Values and Mission Statement, promoting Yoke's sales and company growth, and participating enthusiastically with genuine care for our shared success.
Tasks of Position:
- Reporting for assigned shifts on time, prepared to provide excellent service.
- Promoting sales through active discussions with guests, offering product recommendations, and discussing current promotions and service information.
- Acknowledging and assisting each guest by packing purchases, delivering purchases, checking prices, or answering guests' inquiries when necessary.
- Performing routine store maintenance or cleaning when necessary.
- Bagging grocery orders, carrying out grocery orders to customer's vehicle using shopping cart, restocking bags and other check stand supplies, retrieving shopping carts left in parking lot and cart corral, and returning unsold products to shelf or properly disposing those that are unsalable.
- Mentoring new associates or associates who are new to the department or task and assuring a positive learning environment.
- Participating actively in the store's accident reduction plan, including monitoring displays for trip hazards or instability, observing safe lifting techniques, and recognizing safety features and/or restrictions of all machinery, store evacuation plan, and robbery policy.
Important Note: Associates under 18 years old may not load, operate, feed, set-up, adjust, repair, or clean certain machinery, and may not cleanup chemical or biological spills.
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