ServiceNow Technical Lead

1 month ago


Plano, Texas, United States Hexaware USAAvance Consulting Full time
ServiceNow Tech Lead

Must Have Experience

  • Proven expertise in implementing ITSM solutions using industry best practices.
  • Hands-on experience in developing Service Catalogs.
  • Strong development skills in ServiceNow scripting, including Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, and Email Inbound.
  • Excellent experience in Service Portal and widget creation.
  • Good understanding of REST and SOAP-based integration, scripted REST and SOAP API creation.
  • Familiarity with Flow Designer, Integration Hub.
  • Knowledge of Authentication via Auth 2.0, certificates, and Mid Server.
  • Implementation experience in ServiceNow project in Domain-separated instance.
  • Experience in implementing ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases.
  • Good knowledge of MID Server installation and management.
  • Experience in custom application development.
  • Experience in LDAP/Active Directory/SSO implementation.
  • Experience in Orchestration use case implementation.

Good to have Experience

  • Experience in working on Discovery, Service Mapping, Event Management.
  • Experience in working on CSM, HRSD, GRC, ITBM.
  • Experience in working on Performance Analytics.
  • Design and modification of ServiceNow Service Portal.
  • Review existing setup and provide best practice recommendations in line with the OEM.
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
  • Experience with HTML coding and Jelly script strongly preferred.

Academic and Professional Experience

  • 4-5+ years of experience with ServiceNow required.
  • 7+ years of experience with IT Industry required.

Academics

  • Certified System Admin.
  • CIS-ITSM, Certified Application developer.
  • ITIL Foundations certification is preferred.
  • Bachelor's degree or equivalent combination of education and experience.

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