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ServiceNow ITOM Architect

1 month ago

Plano, Texas, United States Hexaware Technologies Full time
About Hexaware Technologies

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.

Job Overview

As a ServiceNow ITOM Architect at Hexaware, you will be responsible for designing and implementing IT service management solutions using ServiceNow. You will work closely with our clients to understand their business needs and develop tailored solutions to meet their requirements.

Your primary focus will be on implementing ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and Orchestration. You will also be responsible for integrating ServiceNow with various enterprise monitoring tools and automation systems.

Key Responsibilities
  1. Solutioning and design the ITOM solution using industry best practices.
  2. Advise, design and configure integration solutions between ServiceNow and other CMDB tools.
  3. Experience with CMDB design, architecture, and implementations with a very good understanding of ServiceNow CMDB model and extensions.
  4. Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.
  5. Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods.
  6. Very good experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
  7. 3rd party software integrations with ServiceNow.
  8. Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
  9. MID Server management experience
  10. Experience in multiple ServiceNow implementations
  11. Lead the configuration and customization of ServiceNow instances.
  12. Experienced in defining coding standards, leading upgrades, health scans.
Requirements

5+ years of experience with ServiceNow required

8+ years of experience with IT Industry required

Certification as ServiceNow System certified administration

CIS in Discovery, Service Mapping, Event Mgmt., Cloud Mgmt.

Certified Implementation Specialist- ITSM

ITIL Foundations certification is preferred.

Bachelor's degree or equivalent combination of education and experience.