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Regional Customer Support Coordinator

2 months ago

Princeton, New Jersey, United States TalentPlug LLC Full time

Position: Area Customer Service Coordinator

Contract Duration: 3 months with potential for permanent placement

Essential Requirements:

  • Full vaccination is mandatory.
  • A valid, clean driving license is required, along with dependable transportation and adequate auto insurance coverage as per policy guidelines.
  • Driving is necessary for site commutes.

Overview:

  • The ideal candidate will demonstrate reliability, self-motivation, and the ability to work independently. A willingness to learn and a positive demeanor are essential. Experience in mailroom operations, shopping, receiving, or printing is preferred, as is proficiency in Microsoft 365 applications.
  • Candidates should reside in proximity to the designated service area.
  • Physical tasks may include lifting, standing, and walking.
  • Some locations may necessitate movement between various buildings.
  • Printing tasks may require prolonged standing.
  • Some sites may involve work in warehouse loading docks for shipping and receiving duties.
  • Lifting restrictions are set at a maximum of 50 pounds.
  • This role encompasses multiple locations, with no single main site.
  • Parking availability varies by location, and expenses may be reimbursed.

Daily Responsibilities:

  • Key skills include mailroom operations, shipping and receiving, troubleshooting printing equipment, and copy/print services.
  • Staff will operate at various customer sites, both independently and under supervision, with training provided.
  • Ability to resolve minor printer issues and a general understanding of office printing equipment is necessary.
  • Mailroom responsibilities include managing incoming and outgoing mail per site requirements.
  • Reception and hospitality duties may involve answering calls, scheduling rooms via Outlook, communicating with clients through various platforms, greeting visitors, and maintaining kitchen supplies and cleanliness.
  • Employees may be reassigned to different sites throughout the day.
  • Work hours may vary by location, typically ranging from 7 AM to 6 PM.
  • Occasional overtime may be necessary.
  • Standard workweek is Monday through Friday, with availability required between 7 AM and 7 PM.

Job Duties and Responsibilities:

  • Act as a vital member of the service team, supporting daily operations across all contracted services within a designated area.
  • Provide coverage for absences or vacations of onsite personnel, including site management roles.
  • May need to report to alternate sites, potentially leading to extended commute times.
  • Assist management in process enhancement, procedural testing, and ensuring compliance with operational best practices.
  • Support Field Implementation Managers in onboarding new customer accounts and service expansions.
  • Facilitate the training of new team members and cross-training of colleagues.
  • Contribute to the development of Site Procedure Guides and disseminate best practices across the area.
  • Regularly review Site Procedures Guides for accuracy and compliance.
  • Conduct daily inspections of site services to ensure client and customer safety compliance.
  • Foster a customer-centric environment.
  • Responsible for escalating customer concerns to management and ensuring resolution.
  • Communicate effectively and respond promptly to customer inquiries.
  • Submit monthly expense reports accurately and in a timely manner, adhering to coding requirements.
  • Perform additional duties as assigned.

Minimum Qualifications:

  • A high school diploma is required, along with a minimum of 12 months of relevant work experience.
  • Post-secondary education is encouraged and preferred.
  • Intermediate proficiency in Microsoft 365 applications and communication tools is necessary.
  • Experience in mailroom operations, reception, hospitality, and print production is advantageous.

Knowledge, Skills, and Abilities:

  • All candidates must exhibit the following skills:
  • Ability to work collaboratively in a team environment while maintaining positive relationships.
  • Capable of working independently or under supervision.
  • Adaptability to changing circumstances, demonstrating flexibility and a sense of urgency.
  • Basic mathematical skills.
  • Ability to make sound decisions and take action to resolve issues.
  • Capacity to perform repetitive tasks while maintaining quality standards.
  • Commitment to completing assigned tasks.
  • Strong verbal communication skills to convey information clearly.
  • Ability to understand and follow written and verbal instructions.
  • Proficient in resolving customer-related issues and troubleshooting problems.

Working Conditions and Physical Demands:

  • Typically operates in an office or warehouse setting with appropriate lighting and ventilation.
  • Work assignments are varied, requiring the interpretation and application of complex information.
  • Regular exposure to conditions that may result in minor injuries.
  • Physical effort is required, including standing, walking, bending, and lifting items up to 50 lbs.
  • Moderate dexterity is necessary for tasks involving basic tools and equipment.
  • Specific vision abilities required include close vision.
  • Flexibility in scheduling is essential, as some sites may have varied hours, including weekends.
  • Frequent local travel is expected.
  • Ability to cover sites within a 40-50 mile radius is required.
  • A valid, clean driving license and reliable transportation are mandatory.

Required Skills:

  • Mailroom operations
  • Ordering and inventory management