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**Team Lead

2 months ago

Hickory, North Carolina, United States Wal-Mart Stores , Inc. Full time

**Job Summary**

We are seeking a highly skilled and experienced Team Lead to join our Business Operations team at Wal-Mart Stores, Inc. As a Team Lead, you will be responsible for overseeing the daily operations of our business, ensuring that all tasks are completed efficiently and effectively.

**Key Responsibilities**

  • Assist management in supervising a team of associates, assigning duties, communicating goals and feedback, and providing training and guidance.
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, complete and maintain marketing recaps, and strive to meet membership goals.
  • Provide and ensure member service by acknowledging the member and identifying member needs, assisting with purchasing decisions, and ensuring club pick up orders are filled.
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, and maintaining availability of carts/flatbeds.
  • Complete accounting records, files, transactions, and other required documentation, and maintain confidentiality and accuracy of financial and personal information.
  • Develop, communicate, and implement processes and practices to meet business needs, and demonstrate, promote, and support compliance with company policies and procedures.
  • Lead and participate in teams by using and sharing resources, information, and tools, and determining customer needs and business priorities.

**Requirements**

  • 6 months retail experience including operating front-end equipment and 6 months customer service experience.
  • Must be 18 years of age or older.

**Preferred Qualifications**

  • Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.