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IT Support Specialist

2 months ago


Ohio City, Ohio, United States ReqRoute Inc Full time
Job Title: Deskside Support Technician II

ReqRoute Inc is seeking a skilled Deskside Support Technician II to join our team. As a key member of our IT support team, you will provide Level 2 technical assistance and support for our clients.

Responsibilities:
  • Provide technical assistance and support for desktop hardware and software issues
  • Analyze and resolve end-user inquiries and issues
  • Install and configure desktop software using approved tools
  • Troubleshoot operating system and network connectivity issues
  • Update tickets with accurate and timely records of work performed
  • Maintain and contribute to a knowledge base
  • Coordinate hardware warranty repair and escalate to 3rd party vendors when necessary
  • Perform additional tasks as required
Requirements:
  • Minimum 2-3 years of experience providing IT support services
  • Experience in factory/manufacturing environment desirable
  • Knowledge of Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment
  • Basic understanding of SCCM client troubleshooting
  • Knowledge of TCP/IP, Windows Security (Share and NTFS permissions)
  • Extensive knowledge of Windows OS and related configuration
  • Basic knowledge of Servers, Switches, Routers, and Data Center related HW
  • Basic knowledge of Backup technologies

We are an Equal Opportunity Employer and welcome applications from qualified candidates. If you are a motivated and experienced IT professional looking for a new challenge, please apply today.