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IT Support Specialist
2 months ago
ReqRoute Inc is seeking a skilled Deskside Support Technician II to join our team. As a key member of our IT support team, you will provide Level 2 technical assistance and support for our clients.
Responsibilities:- Provide technical assistance and support for desktop hardware and software issues
- Analyze and resolve end-user inquiries and issues
- Install and configure desktop software using approved tools
- Troubleshoot operating system and network connectivity issues
- Update tickets with accurate and timely records of work performed
- Maintain and contribute to a knowledge base
- Coordinate hardware warranty repair and escalate to 3rd party vendors when necessary
- Perform additional tasks as required
- Minimum 2-3 years of experience providing IT support services
- Experience in factory/manufacturing environment desirable
- Knowledge of Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment
- Basic understanding of SCCM client troubleshooting
- Knowledge of TCP/IP, Windows Security (Share and NTFS permissions)
- Extensive knowledge of Windows OS and related configuration
- Basic knowledge of Servers, Switches, Routers, and Data Center related HW
- Basic knowledge of Backup technologies
We are an Equal Opportunity Employer and welcome applications from qualified candidates. If you are a motivated and experienced IT professional looking for a new challenge, please apply today.