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Customer Service Representative
1 month ago
Location: Remote/Hybrid
Pay: $18.00~$19.16 /hour
Contract Duration: 6 months
Job Type: Full-time
Job Description:At Russell Tobin, we are seeking a highly skilled and professional Customer Support/Account Representative to join our team. As a key member of our client support service team, you will be responsible for handling incoming phone calls regarding various service inquiries on our company accounts.
You will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Your functional support areas will include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries.
We are looking for a highly professional, career-driven, and committed individual who can deliver World-Class Service. If you have a strong commitment to delivering exceptional customer service, a professional demeanor, and a career-driven mindset, we encourage you to apply.
Key Responsibilities:- Manage incoming calls regarding Cash Management products and services, the Online client website, the Mobile app, and general account or financial inquiries.
- Deliver high-quality customer service with a focus on accuracy and efficiency.
- Contribute effectively in a fast-paced, team-oriented environment.
- Multi-task and adapt quickly to changes in a busy financial service center.
- Strong commitment to delivering World-Class Service.
- Professional demeanor with a career-driven mindset.
- Ability to manage multiple tasks and adjust to changes efficiently.
- Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
