Senior IT Support Analyst
2 weeks ago
Position Overview
IntroductionAt LewisGale Hospital Montgomery, we are committed to enhancing the communities we serve. As a Senior Technical Analyst, you will play a crucial role in our mission to provide exceptional healthcare services.
BenefitsWe offer a comprehensive rewards package designed to support the health, life, career, and retirement of our employees. The benefits include:
- Extensive medical coverage with minimal out-of-pocket expenses, including prescription drugs and behavioral health services.
- Options for dental and vision coverage, life and disability insurance, flexible spending accounts, and various supplemental health plans.
- Access to free counseling services and resources aimed at emotional, physical, and financial wellness.
- A 401(k) plan with a generous employer match based on years of service.
- Employee Stock Purchase Plan offering discounts on company stock.
- Support for family planning and adoption services.
- Referral services for various personal needs, including childcare and home repairs.
- Consumer discounts and preferred banking partnerships.
- Education assistance for tuition, student loans, and professional certifications.
- A recognition program for employee achievements.
- Paid time off and family leave options.
- Health Assistance Fund providing coverage based on income.
Note: Eligibility for benefits may vary by location.
Are you ready to maximize your potential with a leading healthcare provider dedicated to employee growth and development? We are seeking a motivated Senior Technical Analyst to help us achieve our objectives.
Job Summary and QualificationsThe Senior Technical Analyst is responsible for implementing and supporting a wide array of facility-based IT and support systems. As the primary technical resource within the facility, this role involves setting up and repairing end-user infrastructure and addressing desktop incidents and requests from users. The position requires advanced technical support across various areas, with escalation of complex issues to senior support staff as necessary. Participation in 24/7 on-call support is also required.
The Senior Technical Analyst will adhere to HCA IT policies and procedures, recommending improvements for the implementation and maintenance of IT equipment. This role will also assist in project planning and provide on-site support to technical teams as needed.
Key Responsibilities:
- Implement and support a diverse range of facility-based IT equipment, including networks, servers, and personal computers.
- Provide advanced technical support and perform preventative maintenance on equipment.
- Log and track incidents and requests, ensuring timely communication with senior service resources when necessary.
- Participate in 24/7 on-call support as part of the IT staff rotation.
- Investigate hardware issues and perform minor repairs.
- Lead technical project implementations and coordinate infrastructure needs for new construction.
- Engage in meetings and continuing education to enhance departmental performance.
- Train users on the effective use of technology.
- Mentor junior technical analysts.
- Collaborate with division and corporate IT personnel to meet standards and priorities.
- Maintain confidentiality regarding patient care and employee information.
- Comply with the Code of Conduct and organizational values.
Knowledge, Skills & Abilities:
- Broad knowledge of technology and solutions.
- Ability to manage resources and prioritize workload effectively.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency in MS Office applications.
- Ability to travel to various sites as required.
Education & Experience:
- Bachelor's degree in information systems or a related field is preferred.
- Two years of relevant technical experience is required.
Certificates/Licenses:
- Basic certification in Cisco or Microsoft products is highly desirable.
- Valid driver's license and proof of auto insurance, if applicable.
At LewisGale Hospital Montgomery, we are dedicated to investing in our employees and fostering a diverse workplace. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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