Senior IT Support Analyst

2 weeks ago


Blacksburg, Virginia, United States LewisGale Hospital Montgomery Full time

Position Overview

Introduction

At LewisGale Hospital Montgomery, we are committed to enhancing the communities we serve. As a Senior Technical Analyst, you will play a crucial role in our mission to provide exceptional healthcare services.

Benefits

We offer a comprehensive rewards package designed to support the health, life, career, and retirement of our employees. The benefits include:

  • Extensive medical coverage with minimal out-of-pocket expenses, including prescription drugs and behavioral health services.
  • Options for dental and vision coverage, life and disability insurance, flexible spending accounts, and various supplemental health plans.
  • Access to free counseling services and resources aimed at emotional, physical, and financial wellness.
  • A 401(k) plan with a generous employer match based on years of service.
  • Employee Stock Purchase Plan offering discounts on company stock.
  • Support for family planning and adoption services.
  • Referral services for various personal needs, including childcare and home repairs.
  • Consumer discounts and preferred banking partnerships.
  • Education assistance for tuition, student loans, and professional certifications.
  • A recognition program for employee achievements.
  • Paid time off and family leave options.
  • Health Assistance Fund providing coverage based on income.

Note: Eligibility for benefits may vary by location.

Are you ready to maximize your potential with a leading healthcare provider dedicated to employee growth and development? We are seeking a motivated Senior Technical Analyst to help us achieve our objectives.

Job Summary and Qualifications

The Senior Technical Analyst is responsible for implementing and supporting a wide array of facility-based IT and support systems. As the primary technical resource within the facility, this role involves setting up and repairing end-user infrastructure and addressing desktop incidents and requests from users. The position requires advanced technical support across various areas, with escalation of complex issues to senior support staff as necessary. Participation in 24/7 on-call support is also required.

The Senior Technical Analyst will adhere to HCA IT policies and procedures, recommending improvements for the implementation and maintenance of IT equipment. This role will also assist in project planning and provide on-site support to technical teams as needed.

Key Responsibilities:

  • Implement and support a diverse range of facility-based IT equipment, including networks, servers, and personal computers.
  • Provide advanced technical support and perform preventative maintenance on equipment.
  • Log and track incidents and requests, ensuring timely communication with senior service resources when necessary.
  • Participate in 24/7 on-call support as part of the IT staff rotation.
  • Investigate hardware issues and perform minor repairs.
  • Lead technical project implementations and coordinate infrastructure needs for new construction.
  • Engage in meetings and continuing education to enhance departmental performance.
  • Train users on the effective use of technology.
  • Mentor junior technical analysts.
  • Collaborate with division and corporate IT personnel to meet standards and priorities.
  • Maintain confidentiality regarding patient care and employee information.
  • Comply with the Code of Conduct and organizational values.

Knowledge, Skills & Abilities:

  • Broad knowledge of technology and solutions.
  • Ability to manage resources and prioritize workload effectively.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proficiency in MS Office applications.
  • Ability to travel to various sites as required.

Education & Experience:

  • Bachelor's degree in information systems or a related field is preferred.
  • Two years of relevant technical experience is required.

Certificates/Licenses:

  • Basic certification in Cisco or Microsoft products is highly desirable.
  • Valid driver's license and proof of auto insurance, if applicable.

At LewisGale Hospital Montgomery, we are dedicated to investing in our employees and fostering a diverse workplace. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



  • Blacksburg, Virginia, United States Commonwealth of Virginia Full time

    Job Overview The Commonwealth of Virginia is seeking an Environmental Resource Analyst with a strong interest in social-ecological research. This role involves a comprehensive study focused on the socio-ecological effects and advantages of haying, grazing, and silvopasture practices on designated conservation lands. The analyst will work under the...


  • Blacksburg, Virginia, United States Golden Touch ABA Full time

    Job OverviewGolden Touch ABA is on the lookout for a dedicated and skilled Certified Behavior Analyst. The successful candidate will possess a strong commitment to assisting individuals facing behavioral challenges and will take charge of evaluating, crafting, and executing tailored treatment strategies for clients.Key Responsibilities:Perform comprehensive...


  • Blacksburg, Virginia, United States Golden Touch ABA Full time

    Position OverviewGolden Touch ABA is in search of a dedicated Behavior Support Technician (BST) to contribute to our mission. In this role, you will operate under the guidance of a Board Certified Behavior Analyst (BCBA) to assist individuals facing developmental challenges, behavioral issues, or other special requirements.Key Responsibilities:Execute...


  • Blacksburg, Virginia, United States Swire Coca-Cola USA Full time

    Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,900 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola,...


  • Blacksburg, Virginia, United States Commonwealth of Virginia Full time

    Position OverviewThe Commonwealth of Virginia is seeking a dedicated **Financial Operations Analyst** to enhance our financial team and contribute to our strategic objectives. This role is pivotal in fostering connections with stakeholders to secure resources and advance the mission of our organization.The successful candidate will be responsible...


  • Blacksburg, Virginia, United States Virginia Tech Full time

    Job SummaryVirginia Tech is seeking a highly skilled and detail-oriented individual to join our Dermatology Department as a Clinical Support Specialist. This role will provide technical support to clinical faculty and senior veterinary students in the medical sections of the Veterinary Teaching Hospital.Key ResponsibilitiesProvide technical support to...


  • Blacksburg, Virginia, United States Golden Touch ABA Full time

    Position OverviewGolden Touch ABA is currently in search of a dedicated ABA Therapist (RBT) to become a vital part of our organization. In this role, you will work under the guidance of a Board Certified Behavior Analyst (BCBA) to implement behavior modification strategies aimed at assisting individuals with autism in acquiring essential skills for greater...


  • Blacksburg, Virginia, United States Virginia Jobs Full time

    About the RoleWe are seeking a highly skilled Financial Systems Analyst to join our team at Virginia Jobs. As a key member of our organization, you will play a critical role in analyzing and improving our financial systems to ensure they are efficient, effective, and aligned with our business goals.Key ResponsibilitiesAnalyze current financial reports to...


  • Blacksburg, Virginia, United States Golden Touch ABA Full time

    Position OverviewGolden Touch ABA is currently looking for a dedicated Behavioral Therapist (RBT) to become a vital part of our organization. In this role, you will work under the guidance of a Board Certified Behavior Analyst (BCBA) to implement effective behavior modification strategies aimed at assisting individuals with autism in enhancing their skills...

  • Speech/Text Analyst

    1 month ago


    Blacksburg, Virginia, United States eBay Full time

    At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity...


  • Blacksburg, Virginia, United States Goldman Sachs Full time

    Enterprise Partnerships, Card Fraud Operations Management, Senior Analyst - Draper Platform Solutions Across Platform Solutions (PS), we power our clients to serve and create better loyalty with their own clients and customers by delivering agile and modern cloud-based, developer-centric financial solutions. PS is comprised of four main businesses,...


  • Blacksburg, Virginia, United States BambooHR Full time

    Job OverviewRole SummaryAs a Compensation and Benefits Analyst at BambooHR, you will play a crucial role in empowering our clients to focus on their core operations. Your mission will be to guide them in understanding our comprehensive software capabilities and recommending the most suitable solutions tailored to their needs, all while ensuring a remarkable...

  • Senior Pastry Chef

    16 hours ago


    Blacksburg, Virginia, United States Higheredmilitary Full time

    **Job Summary**We are seeking a highly skilled and experienced Senior Pastry Chef to join our team at Higheredmilitary. As a key member of our culinary team, you will be responsible for overseeing the daily operations of our bakery, ensuring the highest quality of products, and maintaining a safe and efficient work environment.**Key...


  • Blacksburg, Virginia, United States Bristal Assisted Living Full time

    Career Opportunity:The Bristal Assisted Living offers a fulfilling environment for personal and professional growth. We are committed to providing exceptional senior care, where your individuality and skills are valued. Our philosophy of 'hospitality with a higher purpose' allows you to make a significant difference in the lives of our residents and the...


  • Blacksburg, Virginia, United States Bristal Assisted Living Full time

    Career Opportunity:The Bristal Assisted Living offers a fulfilling environment for personal and professional growth. We pride ourselves on creating a senior care atmosphere where individuality is valued, and your skills and enthusiasm are appreciated. At The Bristal, we are committed to 'hospitality with a higher purpose,' positively impacting the lives of...


  • Blacksburg, Virginia, United States Sapphire Ventures Full time

    About Sapphire VenturesSapphire Ventures is a leading venture capital firm that invests in and supports innovative companies across various industries. As a Senior Financial Controller, you will play a critical role in driving the financial success of our portfolio companies.Key ResponsibilitiesFinancial Analysis and ReportingAnalyze and interpret financial...


  • Blacksburg, Virginia, United States BambooHR Full time

    Position OverviewBambooHR is on the lookout for a Senior Program Manager to spearhead transformative initiatives that propel technological progress. In this flexible role, you will engage with multiple teams to guarantee the effective execution of projects.Key Responsibilities:Establish program objectives, scope, and deliverables that align with the...


  • Blacksburg, Virginia, United States Commonwealth of Virginia Full time

    About the RoleThe Commonwealth of Virginia is seeking a highly skilled Senior Research Associate to join our team at the Virginia Tech National Security Institute. As a key member of our Intelligent Systems Division, you will play a critical role in advancing national security through interdisciplinary research, technology, and policy development.Key...


  • Blacksburg, Virginia, United States Kforce - United States Full time

    DescriptionKforce has a client in Draper, UT that is looking for an experienced Senior .NET Engineer Lead for a 6-month project. This will be a team of 4 experienced engineers with meaningful legacy code refactoring experience. The team will add/integrate anti-fraud measures to our client's .NET Framework-based platform. There may be some Angular work as...


  • Blacksburg, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe Commonwealth of Virginia seeks a highly motivated and experienced professional to serve as the Associate Director of Major Gifts, CLAHS. This individual will be responsible for soliciting philanthropic gifts from alumni, parents, and friends to support the strategic priorities of the College of Liberal Arts and Human Sciences (CLAHS).Key...