Multi-Channel Contact Center Representative I

1 week ago


Kansas City, Missouri, United States SS&C Technologies Full time
Job Title: Multi-Channel Contact Center Representative

SS&C Technologies is a leading provider of investment and financial services and software for the financial services and healthcare industries. As a Multi-Channel Contact Center Representative, you will be responsible for delivering exceptional customer service and support to clients through various communication channels, including phone, email, chat, and mail.

Key Responsibilities:
  • Thoroughly review incoming requests from diverse sources to discern the writer's intent for processing.
  • Process a wide range of routine and complex customer responses through letters and emails, while consistently meeting or exceeding departmental standards for productivity and quality.
  • Review transactions for precision and accuracy, recognizing the paramount importance of accuracy in this role.
  • Collaborate with clients over chat/inbound/outbound calls to resolve complex and non-complex issues promptly and effectively.
  • Engage in chat, fax, and email correspondence with clients.
  • Actively liaise with other departments to resolve issues and address inquiries.
  • Actively participate in cross-training initiatives across various departments to broaden your knowledge and skill set.
Requirements:
  • Exceptional communication skills, encompassing both verbal and written communication.
  • Proficiency in computer navigation and typing, with a minimum typing speed of 40 words per minute and a high degree of accuracy.
  • Comprehensive knowledge of retirement plans and account details.
  • Strong organizational skills with the ability to prioritize tasks and consistently meet established deadlines.
  • Proficiency in research, analytical thinking, and problem resolution.
  • An unwavering commitment to precision and attention to detail.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Tuition reimbursement and professional development opportunities.


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