Multi-Channel Contact Center Representative I
1 week ago
SS&C Technologies is a leading provider of investment and financial services and software for the financial services and healthcare industries. As a Multi-Channel Contact Center Representative, you will be responsible for delivering exceptional customer service and support to clients through various communication channels, including phone, email, chat, and mail.
Key Responsibilities:- Thoroughly review incoming requests from diverse sources to discern the writer's intent for processing.
- Process a wide range of routine and complex customer responses through letters and emails, while consistently meeting or exceeding departmental standards for productivity and quality.
- Review transactions for precision and accuracy, recognizing the paramount importance of accuracy in this role.
- Collaborate with clients over chat/inbound/outbound calls to resolve complex and non-complex issues promptly and effectively.
- Engage in chat, fax, and email correspondence with clients.
- Actively liaise with other departments to resolve issues and address inquiries.
- Actively participate in cross-training initiatives across various departments to broaden your knowledge and skill set.
- Exceptional communication skills, encompassing both verbal and written communication.
- Proficiency in computer navigation and typing, with a minimum typing speed of 40 words per minute and a high degree of accuracy.
- Comprehensive knowledge of retirement plans and account details.
- Strong organizational skills with the ability to prioritize tasks and consistently meet established deadlines.
- Proficiency in research, analytical thinking, and problem resolution.
- An unwavering commitment to precision and attention to detail.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A 401(k) plan with company match.
- Tuition reimbursement and professional development opportunities.
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