Bilingual Contact Center Representative

1 week ago


Jefferson City, Missouri, United States Jackson Electric Membership Cooperation Full time
Job Title: Bilingual Contact Center Representative

We are seeking a highly skilled and bilingual contact center representative to join our team at Jackson Electric Membership Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Job Summary:

The Bilingual Contact Center Representative will be responsible for:

  • Providing customer service to members via phone, email, and in-person
  • Answering questions and resolving issues related to electric service, billing, and other company procedures
  • Maintaining accurate records and filing systems
  • Processing payments and sending/receiving necessary email communication
  • Providing reports as necessary and maintaining working knowledge of all Jackson EMC rates
Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • At least one year of responsible and comprehensive experience in general office work, focusing on customer service in a financial, banking, or equivalent industry
  • Fluency in both English and Spanish
  • Excellent communication and problem-solving skills
Working Relationships and Conditions:

This position reports to the Supervisor, Contact Center and requires the ability to work in a team-oriented environment. The ideal candidate will be able to maintain effective and courteous business contacts, reason and make sound judgments and decisions within approved procedures and precedents.

Jackson EMC is an Equal Opportunity Employer and is committed to providing a safe and inclusive work environment for all employees.



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