Desktop Support Professional
3 days ago
Job DescriptionThe Desktop Support Technician will be responsible for handling daily repair tickets and resolving hardware and software issues for PCs and mobile devices. The ideal candidate will have strong troubleshooting skills, excellent communication skills, and the ability to work independently and as part of a team.
Responsibilities• Troubleshoot and repair IT-related hardware
• Operate within a call management system
• Deploy desktop, laptop, mobile, or tablet to end user
• Complete data transfer from old equipment to new devices
• Document assigned incidents with appropriate troubleshooting steps
Requirements• High School graduate
• A+ Certification or equivalent industry experience
• 3+ years' experience in the IT Industry
• Must have reliable transportation
• Proficiency in troubleshooting and resolving desktop and mobile hardware issues
• Ability to work independently and as part of a team without constant supervision
• Strong organizational and multitasking abilities
• Capability to follow and execute established processes and procedures
• Excellent troubleshooting skills with the ability to diagnose problems effectively
• Outstanding customer service skills
• Knowledge of iOS, Android, Windows Mobile, Windows PC, and Apple devices
• Hardware and software troubleshooting expertise
• Understanding of networking principles
• Proficiency in hardware break/fix repairs
• Excellent time management skills
• Familiarity with ITSM software (ServiceNow) and MDM Solutions (SCCM)
BenefitsF2OnSite offers competitive salaries, benefits, and opportunities for growth and development. Our company culture values teamwork, innovation, and customer satisfaction. As a Desktop Support Technician, you will have the opportunity to work with cutting-edge technology, develop your skills, and advance your career.
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Desktop Technology Technician
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