Mortgage Recovery Specialist

4 weeks ago


Irving, Texas, United States U.S. Bank Full time
Job Description

At U.S. Bank, we're dedicated to helping our customers and businesses make informed financial decisions. As a Mortgage Recovery Specialist, you'll play a crucial role in our collections process, working to recover payments on delinquent accounts. Your primary responsibility will be to review documentation, contact customers by phone and/or written correspondence, and arrange repayment schedules to minimize loss to the organization.

This is a Monday to Friday position, from 11 a.m. to 8 p.m. CST, with a rotating Saturday schedule from 8 a.m. to 2 p.m. CST occurring once per month.

Basic Qualifications

• High school diploma or equivalent
• Minimum one year of experience in collections and/or customer service activities

Preferred Skills/Experience

• Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
• Strong customer service/relations skills
• Ability to identify and resolve exceptions and to organize and interpret information
• Good verbal and written communication skills

Benefits

Our comprehensive benefits package includes healthcare, basic and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation, up to 11 paid holiday opportunities, adoption assistance, and sick and safe leave accruals. We're committed to creating a diverse workforce and consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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