Executive Director

1 day ago


GondrecourtleChâteau, Grand Est, United States Life Time Fitness Full time
Job Summary

The Executive Director position is a high-profile leadership role responsible for the overall direction, coordination, operation, and success of the club. The successful candidate will ensure the club meets or exceeds financial goals, while providing exceptional leadership in areas of customer service, team member relations, sales, in-center business performance, and member participation.

Key Responsibilities
  • Perform daily walk-through inspections to ensure all areas of the club are clean, neat, organized, and like new.
  • Analyze Net Satisfaction Scores to ensure the best member experience is delivered.
  • Monitor budgets, forecasts revenue and expenses for each department monthly/quarterly/annually.
  • Monitor supplies, payroll, cost of goods, and expenses for each department monthly/quarterly/annually.
  • Meet one-on-one weekly with each Department Manager to ensure KPI's are followed and the departments are meeting and exceeding budgetary goals.
  • Mentor Department Managers to ensure continuous growth through training, developing, direction, assessing performance, and providing feedback.
  • Provide effective individual performance evaluations and recognition programs and awards.
  • Authorize new hires, promotions, employee status changes, and terminations with the Department Managers.
Requirements
  • High School Graduate or Equivalent.
  • 5+ years experience in fitness, retail, or hospitality industries.
  • 5+ years experience managing 150+ team members.
  • 5+ years experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets.
  • Experience providing high-end customer service and managing customer concerns.
  • Track record of success in a performance-driven work environment.
  • Excellent interviewing skills.
  • CPR and AED Certified.
  • Ability to sit, stand, walk, reach, climb, and lift up to 50 pounds.
Preferred Requirements
  • Bachelor's Degree in Business or a related field.
  • Sales or Fitness experience.
  • Experience managing multiple units.
  • Experience managing $10MM+ in top-line revenue.

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