Client Support Specialist

2 weeks ago


Trenton, New Jersey, United States Installed Building Products Full time
Position Overview

The Customer Service Representative plays a crucial role in ensuring client satisfaction and operational efficiency. This position involves:

  • Handling Incoming Communications: Manage calls related to warranty inquiries and service requests.
  • Documentation: Accurately record requests and prepare detailed job tickets for processing.
  • Scheduling: Organize and coordinate work schedules to optimize service delivery.
  • System Management: Oversee job work tickets within the internal management system.
  • Client Verification: Engage with national builders and customers to confirm service details and enhance customer relations.

This role is essential for maintaining high standards of customer service and operational effectiveness within the organization.



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