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Client Support Specialist
2 months ago
Position Overview:
As a client support specialist, you play a crucial role in the daily operations of our organization, contributing to the leadership team through various administrative responsibilities and projects.
Key Responsibilities:
- Handle incoming calls related to warranties and service inquiries, accurately document requests, and generate job tickets.
- Coordinate and organize work schedules effectively.
- Oversee job work tickets using the internal management system.
- Engage with national builders and clients to confirm the readiness of job sites.
Preferred Qualifications:
- 1-2 years of experience in a client service role.
- Familiarity with accounting and customer relationship management (CRM) software.
- Proficiency in English and Spanish is advantageous.
- Competence in Microsoft Office Suite, including Word, Excel, and Outlook.
- Strong communication and interpersonal abilities.
- Capability to prioritize tasks, manage multiple responsibilities, and utilize time effectively.
- Understanding of customer service principles, ethics, and procedures.
Physical Requirements: Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions. Candidates should be able to lift light to moderate weights and remain seated for extended periods while performing computer-related tasks.
Employee Benefits:
- Competitive hourly compensation.
- Comprehensive medical, dental, and vision insurance.
- Company-sponsored life insurance.
- Longevity stock program.
- Scholarship opportunities available.
- Paid time off for vacations and holidays.
- Employee financial assistance program.
- Opportunities for professional growth and advancement.
- 401(K) plan with company matching options.
- Supplemental insurance options, including short- and long-term disability, hospital indemnity, accident, critical illness, and additional life insurance.
About Us:
We are part of the Installed Building Products (IBP) family, a leading provider in the wholesale manufacturing and distribution of rainware products, serving both commercial and residential sectors. Our commitment to exceptional customer service is our top priority. Join our team and explore your next career opportunity with us.
Equal Employment Opportunity:
We are an equal opportunity employer.
