Technical Support Specialist
2 weeks ago
Position Title: Technical Support Specialist
Core Competencies: Proficient in Data Management, Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft Visio, Windows Operating Systems, Familiarity with Microsoft Windows Server, Active Directory, and Office 365.
Role Summary: The Technical Support Specialist will provide assistance to clients facing challenges with computer systems and software applications. The role involves diagnosing issues to identify their root causes and implementing effective solutions. Strong communication skills and a solid understanding of technology are essential for success in this position.
Work Environment: The position requires initial onsite training, followed by remote work flexibility. Candidates must be available for training during specified hours.
Work Schedule: Candidates may work Monday to Friday from 2:00 PM to 10:00 PM or Wednesday to Sunday from 2:00 PM to 10:00 PM.
Essential Qualifications:
- Minimum of 3 years of overall IT experience.
- Preferred: Associate degree in a technical field or equivalent experience.
- Required Skills:
- Data Entry: 3 years of experience.
- Email Communication (Outlook): 2 years of experience.
- Experience in a customer service role requiring a calm demeanor when assisting frustrated users: 2 years.
- Proficiency in Microsoft Excel, Word, and Visio: 1 year each.
- Excellent communication skills.
- Familiarity with Microsoft Windows 10 and knowledge of Microsoft Windows Server, Active Directory, and Office 365 are highly desired.
Education: A Bachelor's degree in Information Technology or a related field is required.
Company OverviewHire IT People, Inc. specializes in providing comprehensive IT staffing solutions across the nation. We cater to various sectors, including government agencies, Fortune 500 companies, and mid-market enterprises in industries such as healthcare, insurance, and retail.
Our extensive candidate network, which includes thousands of professionals, enables us to effectively meet your hiring needs. We utilize advanced recruitment tools to streamline the hiring process and connect you with the right talent for your IT projects.
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