Technology Support Specialist

7 days ago

South Jordan, Utah, United States PointClickCare Full time

About PointClickCare

PointClickCare is a leading North American healthcare technology platform that enables meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care.

The company has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada's Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

Career Opportunities at PointClickCare

We offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you'll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America.

The Role: Technology & Support Services Department

As a member of the Technology & Support Services department, you will provide technical support to the staff of PointClickCare, working hybrid onsite at the South Jordan, Utah office. This role requires strong communication skills and adaptability, with cross-functional collaboration across all departments.

Key Responsibilities:

  • Complete initial (T1) triage and technical support of all cases as they are submitted to the TSS department.
  • Ensure proper routing of cases to correct teams within and outside the TSS department based on requested work or reported issue.
  • Help in setup and deployment of standard configurations for laptop computers and mobile devices.
  • Onboarding, technology support, and Help Desk solutions for the Utah Office.
  • Investigating, providing, and documenting workarounds for newly discovered incidents.

Requirements and Qualifications:

  • 2-3 years of experience working within a customer-facing role, preferably in retail, hospitality, or customer service environments.
  • Knowledgeable in administrating Microsoft Applications, hardware setup, and software setup/configuration (some networking).
  • Experience working with and/or using Windows-based systems, Apple OSX operating system, Microsoft Office, and/or Office 365.
  • Working knowledge or hands-on experience with virus protection software.
  • Excellent verbal and written communication skills.
  • Experience using ServiceNOW or a similar ticketing system to manage workloads.
  • Multitasking and managing diverse requests, priorities, and activities.
  • Able to work a flexible schedule, including evening and weekend hours as needed.
  • Open to On-Call rotations with other IT members for full-time support of PointClickCare Onsite employees.

Salary Information:

The estimated salary range for this position is $54,000 to $60,000 per year, plus a 5% bonus and benefits. Overtime eligibility may apply based on project scope.

Benefits Package:

  • Benefits starting from Day 1.
  • Retirement Plan Matching.
  • Flexible Paid Time Off.
  • Wellness Support Programs and Resources.
  • Parental & Caregiver Leaves.
  • Fertility & Adoption Support.
  • Continuous Development Support Program.
  • Employee Assistance Program.
  • Allyship and Inclusion Communities.
  • Employee Recognition.

Job Type: Full-time

Location: South Jordan, Utah

Language: English

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